General Terms and Conditions

Organization
The organization of the programs listed on this website is carried out by Tomaz do Douro – Empreendimentos Turísticos, Lda, headquartered at Praça da Ribeira nº 5 – Porto, with a share capital of €3,800,000 Euros, taxpayer nº 503 296 139, registered at C.R.C.P. of Porto, under nº 5093.

Registrations and Reservations:
Reservations for any cruise should, whenever possible, be made in writing. For all cruises, reservations will only be considered effective after full payment.

6 Bridges / Régua Cruise / Jet Boat:
Reservation payments must be made up to 48 hours before the cruise date.

One-day Cruises:
Reservation payments must be made up to 7 days before the cruise date.

For groups of 10 or more people, payments must be made up to 30 days before the cruise date.

New Year’s Eve Cruise:
50% at the time of booking.
50% up to 30 days before the event date.

Customized, Themed, and Overnight Cruises:
Reservation payments must be made up to 15 days before the cruise date.

For groups of 10 or more people, payments must be made up to 45 days before the cruise date.

For exclusive group bookings, payments should be processed as follows:

  • 35% to guarantee the reservation;
  • 35% up to 30 days before the event date;
  • The remaining 30% up to 10 days before, with final confirmation of the number of passengers.

After this period, any increase in the number of participants must be communicated to Tomaz do Douro, and after confirmation, the respective amount must be paid.

In case of a decrease in the number of passengers, no refund will be issued.

Prices:
The prices listed for each cruise are based on the costs in effect at the time this information was produced, and may be subject to changes up to twenty days before the cruise start date if any components are modified. Any price changes will be communicated to customers whenever possible, who may cancel their reservation. Prices include applicable VAT. A 100% discount applies to children under 3 years old, and a 50% discount applies to children aged 4 to 11, provided they are accompanied.

Minimum Number of Participants:
The programs listed on this website depend on a minimum number of participants. If this minimum is not met, the organizing entity may cancel the event without obligation to compensate.

CANCELLATIONS:
6 Bridges / Régua Cruise / Jet Boat:
Cruise reservation cancellations by the customer can be made up to 48 hours before the cruise, with a full refund.

If the cancellation occurs within 48 hours of the cruise, no refund will be issued.

One-day Cruises:
Cruise cancellations by the customer can be made up to 7 days before the cruise for a full refund. After this period, no refund will be issued.

For groups of 10 or more people, cancellations must be made up to 30 days before the cruise for a full refund. If cancellations occur between 15 and 30 days prior, 50% of the total amount will be refunded. After this period, no refund will be issued.

New Year’s Eve Cruise:
Cancellations up to 45 days before the event will receive a 25% refund.
After this period, no refund will be issued.

Customized, Themed, and Overnight Cruises:
Cruise cancellations by the customer can be made up to 15 days before the cruise for a full refund. After this period, no refund will be issued.

For groups of 10 or more people, cancellations must be made up to 45 days before the cruise for a full refund. Cancellations between 30 and 45 days before the cruise will result in a 50% refund. After this period, no refund will be issued.

For exclusive group bookings, if cancellations are made up to 30 days before the cruise, 35% of the 70% paid will be refunded. After this period, no refund will be issued.

Notes:
Tomaz do Douro reserves the right to cancel any cruise if:

  • The minimum number of participants is not met (alternative schedules may be offered);
  • Unforeseen events occur (such as adverse weather conditions or unexpected breakdowns);
  • In programs involving third-party services (such as train or bus transportation), if these services become unavailable, Tomaz do Douro will provide alternative transportation;
  • If unforeseen delays occur (e.g., lock malfunctions or vessel breakdowns), Tomaz do Douro may be forced to cancel certain services. The cost of these services will be refunded.

Pets:
Only guide dogs are allowed on board.

Smoking Policy:
Smoking is only permitted on the sun deck.

Complaints:
Complaints will only be considered if made in writing during the cruise or within five days of the end of the service.

Insurance:
Existing insurance policies comply with Portuguese law.

Validity:
The prices listed on this website are valid for the current year.

Jurisdiction:
The competent jurisdiction, waiving any other, is the District of Porto.