PRIVACY POLICY

Your privacy is important to us.

WHO ARE WE?

TOMAZ DO DOURO – EMPREENDIMENTOS TURÍSTICOS, LDA. was established over 25 years ago with the aim of becoming one of the leading companies operating on the Douro River.
Committed to excellence and customer satisfaction, TOMAZ DO DOURO – EMPREENDIMENTOS TURÍSTICOS, LDA. stands out by offering unique and authentic experiences.

We believe that quality, accuracy, trust, integrity, sustainability, and innovation are the foundations of our success.

WHY THIS PRIVACY POLICY?

This policy aims to inform customers about the general rules for processing personal data by TOMAZ DO DOURO – EMPREENDIMENTOS TURÍSTICOS, LDA., which are collected and processed in strict compliance with current personal data protection legislation, namely Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“GDPR”) and Law No. 58/2019 of 8 August 2019.
TOMAZ DO DOURO – EMPREENDIMENTOS TURÍSTICOS, LDA. adheres to the best practices in the field of personal data security and protection, having taken the necessary technical and organizational measures to comply with data protection legislation and ensure that the processing of personal data is lawful, fair, transparent, and limited to authorized purposes.
TOMAZ DO DOURO – EMPREENDIMENTOS TURÍSTICOS, LDA. is committed to protecting and maintaining the confidentiality of personal data, adopting measures deemed appropriate to ensure the accuracy, integrity, and confidentiality of personal data, as well as the rights of the respective holders.

The rules provided in this Personal Data Protection Policy complement the provisions regarding personal data protection and processing set out in contracts customers enter into with TOMAZ DO DOURO, as well as the rules in the terms and conditions that govern the offering of various products and services, duly published on the respective website.

WHAT IS PERSONAL DATA?

Personal data is any information, regardless of its nature and form, including sound and image, that relates to an identified or identifiable natural person.
A person is considered identifiable if they can be identified, directly or indirectly, particularly by reference to a name, identification number, location data, online identifiers, or one or more factors specific to their physical, physiological, genetic, mental, economic, cultural, or social identity.

WHAT DOES PERSONAL DATA PROCESSING INVOLVE?

The processing of personal data involves any operation or set of operations carried out on personal data or sets of personal data, by automated or non-automated means, including collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, use, disclosure, dissemination, comparison, interconnection, restriction, erasure, or destruction.

AM I OBLIGED TO PROVIDE MY DATA?

If you do not provide the necessary information and documentation, we will not be able to establish or continue the commercial or employment relationship you seek or follow up on requests you submit to us.

WHO IS RESPONSIBLE FOR DATA PROCESSING?

The entity responsible for processing personal data is TOMAZ DO DOURO – EMPREENDIMENTOS TURÍSTICOS, LDA., which determines the purposes and means of processing.
If the data subject needs to contact the data controller, they may send a written communication to:
Praça da Ribeira, nº5
4050-513 Porto
Portugal
Email: rgpd@tomazdodouro.com

DATA COVERED BY THIS PRIVACY POLICY

This privacy policy describes the privacy practices of TOMAZ DO DOURO – EMPREENDIMENTOS TURÍSTICOS, LDA. for data we collect:

  • Through websites operated by TOMAZ DO DOURO – EMPREENDIMENTOS TURÍSTICOS, LDA., including tomazdodouro.com and other sites owned or controlled by the company;
  • Through software applications provided by TOMAZ DO DOURO – EMPREENDIMENTOS TURÍSTICOS, LDA. for use on computers and mobile devices;
  • Through social media pages controlled by TOMAZ DO DOURO – EMPREENDIMENTOS TURÍSTICOS, LDA.;
  • Through emails sent by TOMAZ DO DOURO – EMPREENDIMENTOS TURÍSTICOS, LDA. containing links to this privacy policy;
  • From third parties such as Authorized Licensees, Strategic Business Partners, Property Owners, and other public databases, marketing partners, and third parties.

YOUR RIGHTS

  1. Right to be informed – You have the right to obtain clear, transparent, and easily understandable information about how we use your data and your rights.
  2. Right of access – You can request access to your personal data and obtain information on how we process it.
  3. Right to rectification – If your data is incorrect or incomplete, you can request corrections.
  4. Right to data erasure – You may request the deletion of your data under certain conditions.

If you need further information, please contact us at: rgpd@tomazdodouro.com